FREQUENTLY ASKED QUESTIONS

How to Order

ORDER ONLINE

Our website is set up to assist you in finding the perfect match for your fundraising requirements.  All products come complete with a description, price, images and information about minimum order quantities. To buy online simply add your chosen product to the shopping cart and proceed through to the secure check out process.  VAT (where applicable) and delivery charges will be added to your cart at checkout and you can pay using a Visa or Mastercard.

ORDER OVER THE PHONE

Our support team is available Monday to Thursday, 0900 to 1700 and 0900 to 1600 on Fridays.  We are happy to discuss your fundraising requirements, as well as take payment over the phone. If you call outside this time then please leave a message and we'll get back to you the next working day. 

SUBMIT AN ENQUIRY

If you don't have the time to place your order online or over the phone, then please submit a message via the Contact Us page and we'll get in touch to talk you through the buying options. 

LARGE ORDER?

We cater for fundraising campaigns large and small.  If you're concerned in any way about placing a large order through the website then please call and we can discuss the best options that meet your requirements. 

How to Pay

PAY ONLINE

Our website is a very secure way to place your fundraising merchandise order. We use Shopify platforms to manage the processing of orders.  These use industry-leading security to ensure payments are managed in a secure way. Once you have completed the simple checkout process you will receive an Order Confirmation email, which includes an order reference number.  Please note, payments made to this website will appear as 'Ministry of Colours Ltd' on your bank card statement.

PAY OVER THE PHONE

If you'd prefer, we are happy to take payment for your order over the phone. The phone line is open Monday to Thursday 0900 to 1700 and 0900 to 1600 on Fridays.  If you call outside this time then please leave a message and we'll get back to you asap. 

VAT EXEMPTIONS

If you are buying for a registered charity, certain fundraising collection items are zero rated for UK VAT purposes.  Simply put in your charity number and select products marked (Charity Only) and the VAT will be removed at checkout.  Please note however, that HMRC require us to charge VAT on any delivery costs.

CREDIT ACCOUNTS

We are happy to consider your organisation for a credit account after you have placed three orders with us.  Please note we may conduct due diligence checks before allowing credit accounts to be set up.  Please call or emailus to discuss.

 

Stock and Bespoke Products

STOCK PRODUCTS

We stock many fundraising products, if the item is visible on the website then we hold stock in our warehouse.  You can confidently go ahead and place your order.  Once we receive confirmation of payment from our bank then we shall process and despatch the order asap.

PRE-ORDERING STOCK PRODUCTS

Occasionally we promote stock items in advance of them being available to despatch.  These 'pre-order' items will be clearly marked with an expected delivery date on the website.  You can place an order for these products as normal, and you will be charged accordingly at checkout.  When the products come into stock we will advise you and arrange immediate delivery.  Please advise us of any specific event dates when placing your order.

BESPOKE PRODUCTS

We offer a wide variety of bespoke fundraising products to make your next campaign unique to you.  Whilst these items are displayed on our website they will only be available to purchase when we have spoken with you and clearly understood your requirements, and then providing a tailored quote.  Please call or complete the Contact Form and we can talk you through the bespoke options available.  You can view our current range of products that may be personalised and branded with your details by visiting the Bespoke Product pages.

 

Shipping

STOCK PRODUCTS

We expect to despatch stock items within 24-48 hours of receipt of payment, Monday to Friday.  Orders received after 1200 on a Friday will be despatched on the Monday following (or next working day following Bank Holidays). Our standard shipping usually takes 2-3 days to deliver.  When we despatch the goods we will normally provide you with tracking details to help manage the expected delivery time.  We can also provide next day and next day before 1000am delivery services if required (though there is an additional charge for this). You can choose a suitable delivery option at checkout or call us if you have urgent delivery requirements.  

PLEASE NOTE: Covid restrictions are still affecting delivery networks, which may result in delays in receiving your goods.  If your order is time-critical, email or call us to discuss options. 

PRE-ORDERING STOCK PRODUCTS

You will be notified of a delivery date when pre-ordering stock products.  These items are available for sale before they are available for despatch from our warehouse in Huddersfield.  When placing a pre-order for these items we will contact you to discuss an estimated time of despatch. 

BESPOKE PRODUCTS

Bespoke products are made to order.  You will be advised of an estimated delivery time when placing your order.  We will endeavour to keep you updated on this delivery date.  If your bespoke product is needed for a specific date or event then please let us know when placing the order. In most cases we will require a deposit of up to 50% to secure bespoke orders.

 

Returns

Goods can be returned within 7 days after receipt.  All goods returned should be untouched and sent back in the original packaging.  We do not accept the partial return of unused goods. The customer incurs the cost of shipping the goods back to Care Fundraising Supplies.  All returned goods will be inspected before any refund will be considered.  The above only refers to stock items, any goods personalised or branded for specific use are not eligible for return.  If you have any questions in relation to returning goods bought from Care Fundraising Supplies or Ministry of Colours then please call or email us.



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