FREQUENTLY ASKED QUESTIONS

How to Order

ORDER ONLINE

Our website is set up to assist you in finding the perfect match for your fundraising requirements.  All products come complete with a description, price, images and information about minimum order quantities. To buy online simply add your chosen product to the shopping cart and proceed through the secure check out process.  VAT (where applicable) and delivery charges will be added to your cart at checkout and you can pay using a Visa or Mastercard.

ORDER OVER THE PHONE

Our support team is available on 01484 640800, Monday to Friday, 9-5.  We are happy to discuss your fundraising requirements and take payment over the phone. If you call outside this time then please leave a message and we'll get back to you at the next working day. 

SUBMIT AN ENQUIRY

If you don't have the time to place your order online or over the phone, then please submit a message via the Contact Us page and we'll get in touch to talk you through the buying options. 

LARGE ORDER?

We cater for fundraising campaigns large and small.  If you're concerned in any way about placing a large order via our website then please call on 01484 640800 and we can discuss the best options to fulfil your requirements. 

How to Pay

PAY ONLINE

Our website is a very secure way to place your fundraising merchandise order. We use Shopify platforms to manage the processing of orders.  These use industry-leading security to ensure payments are managed in a secure way. Once you have completed the simple checkout process you will receive an Order Confirmation email, which includes an order reference number.  Once your order is ready to go we will email you again with a Delivery Note and estimate of the delivery date and time. Please note, payments made to this website will appear as 'Ministry of Colours Limited' on your bank card statement.

PAY OVER THE PHONE

We are happy to take payment for your order over the phone on 01484 640800. The phone line is open Monday to Friday, 9-5.  If you call outside this time then please leave a message and we'll get back to you asap. 

VAT EXEMPTIONS

If you are buying for a registered charity, certain fundraising collection items are exempt from UK VAT.  You will need to contact us with your registered charity number, after which we will provide you with a specialist login for this website and the VAT will be removed at checkout.  Please phone 01484 640800 or email hello@madewith.care to register as a charity.

CREDIT ACCOUNTS

We are happy to consider your organisation for a credit account after you have placed three orders with us.  Please note we will conduct due diligence checks before allowing credit accounts to be set up.  Please phone 01484 640800 or email hello@madewith.care to discuss.

 

Stock and Bespoke Products

STOCK PRODUCTS

We stock many fundraising products, if the item is visible on the website then we hold stock in our warehouse.  You can confidently go ahead and place your order.  Once we receive confirmation of payment from our bank then we can process and dispatch the order asap.

PRE ORDERING STOCK PRODUCTS

Occasionally we promote stock products in advance of them being available to dispatch.  These 'pre-order' items will be clearly marked with an expected delivery date on the website.  You can place an order for these products as normal, you will be charged accordingly at checkout.  When the products come into stock we will advise you and arrange immediate delivery.  Please advise us of any specific event dates when placing your order.

BESPOKE PRODUCTS

We offer a wide variety of bespoke fundraising product to make your next campaign unique to you.  These items are displayed on our website but are unavailable to purchase.  We ideally need to speak with you to understand your requirement before putting together a bespoke quote.  Please call 01484 640800 or complete the Contact Form and we can talk to you through the bespoke product options.  To view our current range of products you can personalise and brand visit the Bespoke Product pages.

 

Shipping

STOCK PRODUCTS

We expect to dispatch stock items within 24-48 hours of receipt of payment. Our standard shipping takes 2-3 days to deliver.  When we dispatch the goods we will normally provide you with tracking details to help manage the expected delivery time.  We can also provide next day and next day before 10am delivery services if required.  You can choose a suitable delivery option at checkout or call us if you have urgent delivery requirements.

PRE ORDERING STOCK PRODUCTS

You will be notified of a delivery date when pre-ordering stock products.  These items are available for sale before they are available for dispatch from our warehouse in Huddersfield.  When placing a pre-order for these items we will contact you to discuss an estimated time of dispatch. 

BESPOKE PRODUCTS

Bespoke products are made to order.  You will be advised of an estimated delivery time when placing your order.  We will endeavour to keep you updated on this delivery date.  If your bespoke product is needed for a specific date or event then please let us know when placing the order. In most cases we will require a deposit of up to 50% to secure bespoke orders.

 

Returns

Goods can be returned 14 days after receipt.  All goods returned should be untouched and sent back in the original packaging.  We do not accept the partial return of unused goods. The customer incurs the cost of shipping the goods back to Care Fundraising Supplies.  All returned goods will be inspected before any refund will be considered.  The above only refers to stock items, any goods personalised or branded for specific use are not eligible for return.  If you have any questions in relation to returning goods bought from Care Fundraising Supplies or Ministry of Colours then please call 01484 640 800 or email hello@madewith.care.

 

 

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