We are a highly ethical wholesaler, firmly established as one of the UK’s leading fundraising and promotional merchandise suppliers to the not for profit sector both at home and increasingly overseas. Our mission is to deliver creative ideas and great products at great prices to help organizations raise funds for causes that they’re passionate about, whilst being acknowledged as one of the most rewarding and most professional businesses to be involved with.
We are currently implementing our plans for ambitious growth in a dynamic and competitive market, building strong, trusted relationships and selling to highly motivated, ever-more professional fundraisers and event organizers. We know that we need to be on our game to accomplish our mission, so we need a great team of caring, compassionate, creative people to be part of our journey and share in our success.
Our product range includes collecting boxes, supplies for charity runs, colour runs and other fun or significant events, such as event medals, ribbons, colour run powders, giftware including soft toys, flowers, bags or other branded products and distribution services to help our customers’ fundraising efforts.
It’s our aim to get ahead and stay ahead by excelling at understanding our customers’ needs, meeting them from our wide range of products and looking after our customers, staff, suppliers and partners for the long term.
As a result of the exciting opportunities facing us, we are recruiting a Customer Care Assistant to join our fun and supportive customer service team based in the Colne Valley, Huddersfield.
This opportunity to join us provides a friendly, organised individual with a caring and fun side with the chance to benefit from the satisfaction of knowing that they provide the best service to a diverse range of caring customers.
to understand and meet our customers’ needs. For us, great service means working flexibly and creatively as part of a strong team to deliver the right products at the right time and the right price. We aim to do this first time, every time and if we ever slip up (we all do!), to do everything that could be expected and sometimes more to sort the problem to our customer’s satisfaction.
Day-to-day duties include handling customer queries keeping them informed of the progress of their orders, entering customer information and sales and purchase orders on to our Sage (accounts, stock control and order processing) and Podio (customer relationship management) systems, arranging deliveries and working with our wider teams, including production and despatch, in order to get it right.
Needless to say, you will need to be computer literate, have an excellent telephone manner, good attention to detail, flexibility and a sense of fun, together with the ability to remain organised when dealing with sometimes rapidly changing priorities.
Your normal hours of work for this role will be 9.00am to 5.00pm Monday to Friday.
Aside from joining this established, leading and highly reputable business, the successful candidate can expect a starting salary of at least £14,976 per year with good benefits such as 28 days’ holiday + 8 bank holidays plus health care scheme after a qualifying period.
If you think you fit the bill, we’d love to receive your application. You can request an application form via our website using the following link ….
Or via email at firstname.lastname@example.org
Deadline for applicants will be 31st May
Interviews will start week commencing 6th June
[Download Application Form]